General Info

Our festival welcomes all people with disabilities. We are continuously striving to enhance our efforts to ensure access to event amenities without limitations based on abilities. Please read through this guide for info on all of our services including mobility assistance, alternative communication and visual accommodations.

Feel free to contact us at: Access@GoodVibezPresents.com with any questions or concerns.

Effective Communication Requests 

We accept requests for any of the following services:

• ASL Interpretation
• Other forms of Effective Communication

Requests for these services must be submitted to us at least 30 days prior to the event to allow for sufficient preparation. The deadline for this event is July 3rd, 2024. To submit a request, please fill out the Effective Communication Request Form.

Entry 

There will be an ADA entry lane, located right next to the main entrance. Patrons with disabilities and up to one companion may use this lane to safely enter the venue. Please visit the Box Office after entering the event to receive the ADA accommodations and services you need.

Mobility

The venue is navigable for patrons with mobility disabilities. The event is held at a venue that is made up of both grass and cement. There are accessible routes connected throughout the venue including parking, entrances, stages, ADA viewing areas, vendors, and all other activity areas.

We encourage all patrons with mobility disabilities to utilize personal forms of transportation, including wheelchairs and scooters. Patrons are also permitted to bring crutches, walkers, and canes into the event. If you need to recharge your motorized mobility device, you may do so at the Box Office(check venue if applicable). Patrons should bring all cords and accessories needed to charge their devices. Chargers must use a 110-volt, 20 amp circuit. We do not provide wheelchair or scooter rentals.

Parking

There will be a limited number of ADA parking spots for patrons with disabilities onsite, and are available on a first come, first served basis. You are required to bring a valid, state-issued handicap placard, permit, or license plate. The person to whom the handicap credential is issued must be present in the vehicle, as a driver or passenger.

Service Animals

Service animals are permitted throughout the venue. However, emotional support animals, therapy animals, companion animals, and pets are not permitted into the event. Any animal whose task is to provide protection, emotional support, well-being, comfort, or companionship is not considered a service animal and will not be allowed into the venue. Only service animals that have been individually trained and are under the proper care of their owners will be allowed within the premises.

The following guidelines must be followed:

• All service animals must be verified at the Box Office.
• Once verified, service animal handlers are required to fill out a Service Animal Agreement before proceeding into the event grounds. Once signed, service animals will receive a service animal wristband or tag to indicate verification.
• Service animals must remain by the handler's side at all times and must be harnessed, leashed, or tethered. If these devices interfere with the service animal's work or if the handler's disability prevents the use of these devices, the handler must maintain control of the animal through voice, signal, or other effective controls.
• Service animals must be housebroken and should use the service animal relief area.
• Anyone bringing a service animal will be responsible for and liable for any damage or injury caused by the service animal.
• All service animals should have legally required vaccinations. The ADA Coordinator or Manager may ask for proof of vaccination during the verification process.

We ask that you do not leave your animal in your car while you're attending the event, as vehicles without active air conditioning may become too hot and unsafe for any animal.

Viewing Areas 

There is one accessible viewing area made available to ADA patrons at the main stage. For more information on how to gain access to these areas, please visit us at the Box Office .

Accessible Viewing Area Policies:

• Seating is available on a first come, first served basis.
• Companions may be asked to stand in the back if the viewing area reaches capacity.
• Guests may not save spots.
• Blocking the view of the guests sitting behind you is not permitted.
• Standing is permitted only in the very back row.
• Patrons and companions may not smoke in these areas.

Additional Services

• First Aid: We have several First Aid locations throughout the venue, noted on the event map and mobile app, if available. Professional medical staff can provide assistance to your medical needs at these locations.
• Special Dietary Needs: The event will have food vendors that provide vegetarian, vegan and gluten-free dietary options. For those with special dietary needs beyond what will be offered at the event, please contact us at Access@GoodVibezPresents.com for further assistance.
• Pregnancy & Nursing:  If you require assistance with anything related to pregnancy, nursing, or breast milk pumping, please reach out to the information team at Access@GoodVibezPresents.com 
• Prescription Medications: All prescription medications must be in the original manufacturer container with your name on it, which matches your government-issued photo ID. Please only bring a sufficient amount of medication for the duration of the event. Your medications must be cleared by the medical team at the event entrance.
• Other Services: If you would like to request large format print/braille literature, guided tours for guests with visual disabilities, assistive listening devices, or any other accommodation not listed, please reach out to us at Access@GoodVibezPresents.com at least 30 days prior to the event.

For our 21+ attendees we will have various full bars spread out throughout the festival grounds, featuring your favorite brews and booze.

We offer a free bike/skate valet for patrons! Look for Bike Valet signage. Event staff will be on-hand to watch your bike or skateboard during the concert. Remember to bring lights for yourself and your bike at the end of the event.

Box Office is located at the front gate

Open Friday from 12:00pm - 5:00pm for wristband/ticket pick-up only

Show Day Hours: 10:30am - 10:00pm 

* All guests must be present to receive wristbands

The Festival Merchandise Booth and all bars operate on a cashless basis. They accept all major credit cards, as well as mobile payments, including Apple Pay and Google Pay.

We welcome families of all ages. Children 3 and under are free. Child pass for purchase for children 4-10yrs. Guardians who purchase VIP pass must also purchase VIP for children over 3 years old. Strollers are permitted; wagons are not allowed.

The following clear bag policy is in place: bags up to 12" x 6" x 12" are allowed in the venue. All bags will be searched prior to entry. Small clutch bags size 6" x 9" that are not clear will be subject to additional search. Guests have the right to refuse a bag search and the venue has the right to refuse entry. If you have any items that are not allowed into the venue please return them to your vehicle. Management is not responsible for any confiscated items.

Box Office Hours: 10:30am - 10:00pm 

Gates open at 11:30am

Music kicks off at 12:15pm

Music ends at 10:00pm

We provide excellent, professional medical support for all of our attendees. Look for visible first aid signage to locate a First Aid booth. If you need medical assistance, look for the medical tent, or ask someone to assist you in finding one.

This event allows ins & outs with the proper wristband. Make sure you keep your wristband on for the entire event for access in & out. If you lose, break or misplace your wristband you will need to purchase another ticket to enter the festival.

Onsite, the Lost & Found Booth will be at the box office. You can go there to report a missing item and see if we've found your missing item. We work hard to reunite folks with their stuff. If you don't find your item before the festival is over, you can email us at: to report your missing item.

Through VetTix, we have promotional tickets for eligible veterans, active-duty military personnel, first responders and their families. Please visit Veteran Tickets Foundation at www.vettix.org or First Tickets Foundation at www.1sttix.org to check availability (You must use an existing account or create a new account to request tickets)

Lake Tahoe Reggae Festival is an eco-friendly event that incorporates environmental consciousness with the goal of minimizing negative impact on the environment by using fewer resources and reducing waste. With this in mind, we are encouraging guests to take a green approach when planning their transportation to the event. If you must drive a vehicle to the event, we encourage you to invite other ticket holders to join you. Please carpool. The resort has a large lot but carpooling will help ensure we are doing our part. All parking is FREE. THERE IS NO OVERNIGHT PARKING, PLEASE PLAN ACCORDINGLY. 

No Refunds or Exchanges. All sales are final.  Tickets purchased are for the festival, not for a specific artist. Artist, venue and schedule are subject to change without notice.  Artist cancellation is not grounds for refund.  Change in date of artist performance is not grounds for a refund or ticket exchange.

Access your Tixr account by heading to Tixr.com and logging in using the email that your tickets are associated with.

If you are unable to login, you can then use the Forgot Password tool. Once you select the forgot password link you will receive an email with a link to reset your password. Make sure to check your spam folder in the event you do not receive it. Please let us know if you have any further questions by emailing us at events@goodvibezpresents.com

Do NOT purchase tickets through a 3rd party, a friend or someone on Facebook. You do not know they are valid passes.  We can only guarantee ticket validity for purchases made through our official ticketing vendor, TIXR.  We can not offer customer service support for passes not purchased from an authorized ticketing vendor.

We offer a variety of food options from several vendors. We will have vegetarian, vegan and gluten-free options as well. We feature retail vendors offering a wide selection of items like clothing, handmade craft items and more. Festival and artist merchandise will also be located within the festival grounds.

Our VIP Festival Experience includes VIP viewing areas with exclusive bars & VIP restrooms.

We provide FREE water refill stations throughout our festival grounds. Bring one empty water bottle and fill up to your heart's content!