General Info

Our festival is a fully accessible event. Please read through this guide for info on all of our services including mobility assistance, alternative communication and visual accommodations.

Feel free to contact us at: Access@GoodVibezPresents.com with any questions or concerns.

Effective Communication Requests 

We accept requests for any of the following services:

• ASL Interpretation
• Other forms of Effective Communication

Requests for these services must be submitted to us at least 30 days prior to the event to allow for sufficient preparation. The deadline to request services for this event is January 17, 2024. To submit a request, please fill out the Effective Communication Request Form.

Mobility

The venue is navigable for patrons with mobility disabilities. The event is held at an indoor venue. There are accessible routes connected throughout the venue including parking, entrances, ADA viewing areas, restrooms, vendors, and all other activity areas.

We encourage all patrons with mobility disabilities to utilize personal forms of transportation, including wheelchairs and scooters. Patrons are also permitted to bring crutches, walkers, and canes into the event. If you need to recharge your motorized mobility device, you may do so at Guest Services/First Aid.  Patrons should bring all cords and accessories needed to charge their devices. Chargers must use a 110-volt, 20 amp circuit. We do not provide wheelchair or scooter rentals.

Parking

There will be a VERY LIMITED limited number of ADA parking spots for patrons with disabilities onsite, and are available on a first come, first served basis  These are located in the side parking lot, closest to the venue. You are required to bring a valid, state-issued handicap placard, permit, or license plate. The person to whom the handicap credential is issued must be present in the vehicle, as a driver or passenger.

Service Animals

Service animals are permitted throughout the venue. However, emotional support animals, therapy animals, companion animals, and pets are not permitted into the event. Any animal whose task is to provide protection, emotional support, well-being, comfort, or companionship is not considered a service animal and will not be allowed into the venue. Only service animals that have been individually trained and are under the proper care of their owners will be allowed within the premises.

The following guidelines must be followed:

• Service animals must remain by the handler's side at all times and must be harnessed, leashed, or tethered. If these devices interfere with the service animal's work or if the handler's disability prevents the use of these devices, the handler must maintain control of the animal through voice, signal, or other effective controls.
• Service animals must be housebroken and should use the service animal relief area.
• Anyone bringing a service animal will be responsible for and liable for any damage or injury caused by the service animal.
• All service animals should have legally required vaccinations. 

Viewing Areas 

There are accessible viewing areas made available to ADA patrons. For more information on how to gain access to these areas, please check in at the Box Office.

Accessible Viewing Area Policies:

• Seating is available on a first come, first served basis.
• Companions may be asked to stand in the back if the viewing area reaches capacity.
• Guests may not save spots.
• Blocking the view of the guests sitting behind you is not permitted.
• Patrons and companions may not smoke in these areas.

Additional Services

• First Aid: We have an onsite First Aid location. Professional medical staff can provide assistance to your medical needs at this location.
• Special Dietary Needs: The event will have food vendors that provide vegetarian, vegan and gluten-free dietary options. For those with special dietary needs beyond what will be offered at the event, please contact us at Access@GoodVibezPresents.com for further assistance.
• Pregnancy & Nursing:  If you require assistance with anything related to pregnancy, nursing, or breast milk pumping, please reach out to the information team at Access@GoodVibezPresents.com 
• Prescription Medications: All prescription medications must be in the original manufacturer container with your name on it, which matches your government-issued photo ID. Please only bring a sufficient amount of medication for the duration of the event. Your medications must be cleared by the medical team at the event entrance.
• Other Services: If you would like to request large format print/braille literature, guided tours for guests with visual disabilities, assistive listening devices, or any other accommodation not listed, please reach out to us at Access@GoodVibezPresents.com at least 30 days prior (deadline January 17, 2024) to the event.

For our 21+ attendees we will have various full bars spread out throughout the venue, featuring your favorite brews and booze.

Box Office Hours

Wednesday - Friday: 10am - 4pm for ticket pick up only

Show Day: 2:00pm-9pm

* All guests must be present to receive wristband.

The Tahoe Blue Event Center is mostly a cashless facility. All concessions only accept debit and credit cards.

We welcome families of all ages. Children two and under are free. All other children are required to purchase a ticket.

Tahoe Blue Event Center has a clear bag policy for all events. A maximum clear bag the size of 12" x 6" x 12" is permitted. Exceptions will be made for medical, family, or child care bags or small clutches no larger than 4.5" x 6.5" but will be subject to being searched.

Box Office opens: 2pm-9pm day of show

Gates open: 3pm

Music kicks off: 4pm

Music ends: 12am

We provide excellent, professional medical support for all of our attendees.

There are no ins & outs at the Tahoe Blue Event Center.

Onsite, the lost & found booth will be at Guest Services. You can go there to report a missing item or see if we've found your missing item. We work hard to reunite folks with their stuff. If you don't find your item before the festival is over, you can email the venue at Andi.Mannes@oakviewgroup.com to report your missing item. You may also give the Box Office a call at 775-589-2056 option 1.

Through VetTix, we have promotional tickets for eligible veterans, active-duty military personnel, first responders and their families. Please visit Veteran Tickets Foundation at www.vettix.org or First Tickets Foundation at www.1sttix.org to check availability (You must use an existing account or create an account to request tickets)

Parking is available for Tahoe Blue Event Center events at any of the four casinos located in the basin. All parking is paid parking and rates vary for each event. Patrons living in the basin are encouraged to take Lake Link, the free public transportation service. For more information about parking check out the Lake Link website.

No Refunds or exchanges. All sales are final. Tickets purchased are for the festival, not for a specific artist. Artist, venue and schedule are subject to change without notice. Artist cancellation is not grounds for refund.  Change in date of artist performance is not grounds for a refund or ticket exchange.

Access your Ticket Master account by heading to www.ticketmaster.com and logging in using the email that your tickets are associated with.

If you are unable to login, you can then use the Forgot Password tool. Once you select the forgot password link you will receive an email with a link to reset your password. Make sure to check your spam folder in the event you do not receive it. Please let us know if you have any further questions by emailing us at events@goodvibezpresents.com

Do NOT purchase tickets through a 3rd party, a friend or someone on Facebook. You do not know they are valid passes. We can only guarantee ticket validity for purchases made through our official ticketing vendor, TIXR. We can not offer customer service support for passes not purchased from an authorized ticketing vendor.

We offer a variety of food options from several vendors. We will have vegetarian, vegan and gluten-free options as well. Festival and artist merchandise will also be located within the venue.

Our VIP Festival Experience includes a special entrance, VIP viewing area with exclusive bars. No bowl seating in VIP.

New for 2025, bowl seating is reserved. You must purchase a seat in the bowl to sit in the bowl. Floor access is limited to VIP & GA floor tickets only. No floor access for Reserved Seating tickets.

We provide FREE water refill stations throughout the venue. Bring one empty water bottle and fill up to your heart's content! Water bottles must be non-metal.